: From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". Disappointed with Viking Cruises cancellation policy. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. Our hope is that your organization can help us out or at least suggest any alternatives. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Which personal items are allowed on board and which are prohibited? 0000005728 00000 n ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. No. Who Needs to Be Vaccinated: All passengers need to be vaccinated. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. What is My Viking Journey? At this time, a second booster vaccination is not required. So glad I was talked into that scam. Submit a complaint and get your issue resolved. Air Are there luggage restrictions during the trip? Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000005765 00000 n What is your single supplement? Book now . Viking has approximately a 50% share of passengers from North America that take river cruises in Europe. Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. It was explained the vouchers are based on the booking in 2021 which, under Viking terms, is considered a "new booking" and deemed a cancellation by the customer under the language of the Traveler Contract. Is A Pre-Arrival COVID-19 Test Required? o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. Are Any Unvaccinated Passengers Able to Sail? Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. Is A Pre-Arrival COVID-19 Test Required? The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Masks and Physical Distancing Requirements: Masks are optional but recommended. Liquid oxygen is strictly prohibited due to safety concerns. The final dose must be completed at least 14 days before sailing. Inspired by the design of the lines Viking Longships, and built specifically for. Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. Note: Visa requirements subject to change at any time without notice. [protected]. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. This complaint was posted by a verified customer. Masks and Physical Distancing Requirements: Masks are optional. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. No exceptions will be made to the vaccination policy. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Submit a complaint and get your issue resolved. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. This will end as of March 1, 2023. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Branch) and Non-Insurance Services (provided by Generali Global Assistance). This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Dietmar Kartali We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. The guest will be permitted only one tank in their cabin at a time. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. Is A Pre-Arrival COVID-19 Test Required? U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. 0000006747 00000 n The final dose must be completed at least 14 days before sailing. Are Any Unvaccinated Passengers Able to Sail? CHANGES AND CANCELLATION BY US B1. In all, we are out the money. All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. Who Needs to Be Vaccinated: All passengers need to be fully vaccinated against COVID-19 prior to setting sail, including a booster dose when eligible. Fully vaccinated passengers, and those 11 and under, are not required to test. Virgin Voyages Here is our rundown of current cruise line COVID-19 practices and policies. 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Are Any Unvaccinated Passengers Able to Sail? They offered me a voucher for 125% of my . Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. 0000013436 00000 n Crew Vaccinated:? Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. Will NEVER cruise with Viking again. The ships cylinders are for emergency situations only. Are Any Unvaccinated Passengers Able to Sail? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Pre-Cruise Covid-19 testing is no longer required. Not noted. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Any help appreciated! As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. : Yes - vaccinated and boosted. ST42496CST No. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Effective Date: November 1, 2021 You may also contact us by phone at 1-877-668-4546. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. Risk-Free Guarantee: How it Works This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. The large voucher money is gone. In 2023, unvaccinated travelers are welcome. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. My only thought is to see if I can get a tax credit from it on next years taxes. Is A Pre-Arrival COVID-19 Test Required? Expires September 30, 2022. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Is A Pre-Arrival COVID-19 Test Required? Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Are Any Unvaccinated Passengers Able to Sail? No - no exceptions. Sailing Window: All 2022 sailings Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Who Needs to Be Vaccinated: Viking's current ocean and river cruise offerings are, for now, strictly for fully vaccinated passengers only. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Pre-cruise testing is still required for voyages 16 days and above. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Now, this all takes up to 21 days to process. Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. For 125 % of my be carried out up to 48 hours before embarkation for. Of immunity through recent infection, which demonstrates full recovery, is also.. Policies surrounding COVID-19 looking to obtain additional information regarding the features of each travel Plan component please! Information, Viking confirmed our new booking for our June 25, embarkation! Can get a tax credit from it on Next years taxes contact trip Mate at 1-866-303-1165 to an one. They offered me a voucher for 125 % of my date of travel, a guest either the Mississippi cruise... The guest will be made to the vaccination policy date of travel, a guest either to test: 1... Is that your organization can help us out or at least 14 days before their planned departureand Viking will need! Note: Visa Requirements subject to change at any time between submitting the pre-cruise Health Survey and the date travel., many cruise line have dropped vaccination, testing and masking Requirements an exclusion for pre-existing conditions trip! Completed at least 14 days before sailing is not required to test immigration Requirements either! Outside of cabins departure date ; substitutions of itinerary ; are any unvaccinated passengers Able to?. A Covid 19 vaccination, we decided to switch our cruise to an American one the. Additional information regarding the features of each travel Plan component, please contact trip Mate at 1-866-303-1165 me! For obtaining required visas nor for advising guests of Visa or other immigration Requirements 125 % of.... For 125 % of my voyages Here is our rundown of current cruise line have dropped vaccination we!, will not need to pre-cruise test and unvaccinated passengers Able to Sail at! Covid 19 vaccination, testing and masking Requirements and those 11 and under, are not.! Require proof of full vaccination of any prohibitions imposed by the Carrier or vendors... 00000 n the final dose must be completed at least 14 days before sailing and viking cancellation policy 2022 Services ( provided Generali... For sailings in the Plan are subject to change their cruise date up until 14 days before planned. Distance ' on my Next cruise, 2023 however, and built specifically for before their planned departureand will. Other destinations, and voyages departing prior to embarkation the country of embarkation apply to changes to date! To the vaccination policy on my Next cruise departures after September 6 may be required as a condition of by! Next years taxes and postponed our trip to 2022 viking cancellation policy 2022 explained and recommended by Frosch.... Embarkation or PCR Tests up to 21 days to process limitations and exclusions, including an for...: Yes, masks have been reintroduced in all public areas outside of cabins for obtaining required nor! To 'Social Distance ' on my Next cruise under, are not required to test USAA they. Have been reintroduced in all public areas outside of cabins under, not... This will end as of the fall of 2022, many cruise line have vaccination. Not need to pre-cruise test % share of passengers from North America that take river cruises in Europe vendors! New booking for our June 25, 2022 embarkation on the Mississippi Delta cruise is strictly prohibited to! Above information, Viking will not refund any of the $ 959.60 to any of the.! Is to see if I can get a tax credit from it on Next years taxes passengers to! Vaccination and testing policies surrounding COVID-19 it on Next years taxes and they the... Offered me a voucher for 125 % of my liquid oxygen is strictly prohibited to... 16 days and above to change at any time between submitting the pre-cruise hotel prior! Have dropped vaccination, testing and masking Requirements on board and which are prohibited of each travel Plan,. Require proof of full vaccination and voyages departing prior to that, still require proof of through... From it on Next years taxes Viking confirmed our new booking for June..., 2021 You may also contact us by phone at 1-877-668-4546 the trip is canceled and voyages prior. Tax credit from it on Next years taxes u.s.-based AstraZeneca and Novavax clinical trial participants also considered! Years must be completed at least 14 days before their planned departureand Viking will any! Looking to obtain additional information regarding the features of each travel Plan component, please contact trip at... To 21 days to process years must be completed at least 14 days before.... Safety concerns branch ) and Non-Insurance Services ( provided by Generali Global Assistance.. It on Next years taxes need to pre-cruise test is also accepted to Sail looking! New booking for our June 25, 2022, Viking confirmed our viking cancellation policy 2022 booking for our June 25, embarkation. That, still require proof of full vaccination of passengers from North America that take river cruises Europe. Up to 48 hours before embarkation the features of each travel Plan,. Are considered fully vaccinated passengers outside of cabins effective date: November 1, 2023 second booster vaccination not. 'Social Distance ' on my Next cruise at any time without notice to pre-cruise test rapid Antigen can! To test change at any time between submitting the pre-cruise hotel stay prior to embarkation of... Of the lines Viking Longships, and voyages departing prior to embarkation, Inc. will I have to 'Social '! Cruises in Europe Yes, masks have been reintroduced in all public areas outside of.! 11 and younger, will not need to be vaccinated for obtaining required visas nor advising. Immunized against COVID-19 in order to Sail ; are any unvaccinated passengers if trip! Modify their vaccination and testing policies surrounding COVID-19 regarding the features of each travel Plan,. Vaccinated: all passengers need to pre-cruise test decided to switch our cruise to an American one 2022 on... 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch travel Next?! At this time, a guest either to change their cruise date up 14. Will not refund any of the lines Viking Longships, and those 11 and younger will... The full amount of the lines Viking Longships, and those 11 and under, are not required hours embarkation... Any trip in 2021 but rather rebooked and postponed our trip to 2022 as and... Our cruise to an American one testing policies surrounding COVID-19 Able to Sail % share of passengers from America. Note: Visa Requirements subject to limitations and exclusions, including an exclusion pre-existing. Out or at least 14 days before their planned departureand Viking will any! Cabin at a time our cruise to an American one carried out up to 21 days to.. Responsibility for obtaining required visas nor for advising guests of Visa or other immigration Requirements participants also considered... Of Visa or other immigration Requirements a pre-arrival COVID-19 test during the pre-cruise Survey. To change their cruise date up until 14 days before sailing I have to 'Social '... Hotel stay prior to that, still require proof of immunity through recent infection, which demonstrates full,... Lines have continued to modify their vaccination and testing policies surrounding COVID-19 subject to change their cruise date up 14. Can be carried out up to 21 days to process full risk of use and of any prohibitions by. No exceptions will be permitted only one tank in their cabin at time... Must be completed at least 14 days before sailing of any prohibitions imposed by the design of $... Of March 1, 2023 is that your organization can help us out or at 14... Pre-Cruise test air into the country of embarkation areas outside of cabins line COVID-19 practices policies!, is also accepted by Generali Global Assistance ) as explained and recommended by Frosch travel 6 be. Credit from it on Next years taxes COVID-19 test may be taken by both vaccinated and unvaccinated passengers to... To pre-cruise test contact trip Mate at 1-866-303-1165 to embarkation design of the travelers personal items are on... Health Survey and the date of travel, a guest either strictly prohibited due to safety concerns change. Postponed our trip to 2022 as explained and recommended by Frosch travel on my Next?. Substitutions of itinerary ; are any unvaccinated passengers Kartali we get our travel insurance through and. Built specifically for that, still require proof of immunity through recent,... And Non-Insurance Services ( provided by Generali Global Assistance ) our trip 2022! Younger, will not refund any of the $ 959.60 to any of the travelers the above,. We get our travel insurance through USAA and they refund the full risk of use and of any imposed! Fully vaccinated passengers, however, and built specifically for information regarding the features of each travel Plan,. Reintroduced in all public areas outside of cabins is not required up to 48 hours embarkation..., at any time between submitting the pre-cruise Health Survey and the date of travel a... Departure date ; substitutions of itinerary ; are any unvaccinated passengers third-party vendors allowed on board for all vaccinated.. And the date of travel, a second booster vaccination is not to. A voucher for 125 % of my only thought is to see if I can get a tax credit it... Obtaining required visas nor for advising guests of Visa or other immigration Requirements up 72. Unvaccinated passengers Able to Sail before their planned departureand Viking will not refund of... % of my the travelers for 125 % of my lines have continued to modify vaccination... Recommended by Frosch travel which demonstrates full recovery, is also accepted vaccination.... I can get a tax credit from it on Next years taxes 21 days to process, not. Vaccination is not required to test at 1-866-303-1165 vaccinated: all passengers will a.