Currently, your technician's ETA shows to be between 2:40pm - 3:40pm and is still a go for today. This will continue until you cancel your account. regardless. In the the event you have an issue that is not covered within our service guidelines, we have. What to do If You Are Unable to Cancel or Have Unnecessary Fees. Online chat support is open seven days a week from 9:00 a.m. to midnight. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. Once the number has been ported, Cancel your old plan with Suddenlink. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. Back to top Late cancel Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. Suddenlink, which is transitioning . Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. there has been a . Optimum.net is compatible with a wide range of browsers. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay, jump the queue, and spend your free time on something more enjoyable than listening to annoying call center music. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . They are really a light for us in a very hard time. and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. With connectivity even in rural areas, cost-effective plans, 24/7 reliable customer Support, NO Hidden charges, and No bundles, Community Phone is just what you have been looking for! Suddenlink is a U.S.-based service provider of cable television, home phone, mobile service, high-speed internet, home security, and advertising. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. Start Troubleshooter Or chat with us now to schedule. A cable and internet service provider in Arkansas seems to be failing its customers. When it comes to service, Optimum has you covered. With DoNotPay, you dont have to make that choice. I was having problems with the company for months. Call Suddenlink customer service at: 877-694-9474. Most internet/phone/TV providers have a customer retention department that will try to keep existing customers business with special deals, including lower monthly payments. 2. {{hr}}:{{min}}{{daySlot}}, Your Television service for Residential and Business. If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. Follow the IVR prompts to reach a customer service representative. A couple of complaints, though: Suddenlink doesnt indicate wait times in chat. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. I cannot express how frustrating that is. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. Please email us at help@communityphone.org or call us at 888-582-4177 if you would like us to come to you sooner. Important reminders: An adult (18+) must be present for the full duration of the appointment. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Do you really want The customer service rep asked if the net was working and I said no that the problem is still the same. 2023 CSC Holdings, LLC. What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. Sit back and relax while we do the work. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. If you see an outage in your area, Suddenlink is already working to resolve it. Partnered with the most extensive carriers nationwide, Community Phone ensures connectivity across 99% of the U.S, including rural areas. The technician will assess the environment and decide if the work needs to be completed inside or outside your home; For an installation, pick where you want the technician to install the outlets We strongly recommend that you set up your Optimum ID and password during your appointment - ask your technician for assistance if needed Did your connection drop just as you were about to headshot some chump in Fortnite? possibly compatible with other network providers. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. No, youre not eligible to receive a prorated Suddenlink refund. Contact Suddenlinks customer service at +1-888-822-5151. Contact an Optimum Expert with, We will debit Privacy Policy. So he said he would request that the tech return right away and look at the issue. Go to the Suddenlink website. Confirm that your number has been ported successfully by making a test call. If you cancel your services before the current billing period ends, you wont receive a partial refund for the used subscription period. I then chose the "call you when you are next in line" option. We don't need cable replaced, we don't even have phone service by Suddenlink, and all we want is to have the internet work since it's been an entire month of missed opportunites, being dropped from online groups because I have been unable to participate, missing potential interviews, emails not being sent because the connecton dropped before the send button could be clicked, etc. (Add a review)Community Phones reliable customer support is available 24/7 to answer any query or help you with issues patiently. Please try again later. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. Best of the Best. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. Cancel Suddenlink Services in the Blink of an Eye. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. You can also call customer service on the phone . A confirmation lightbox pops up. Inform them that you want to cancel your service and close your account. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Suddenlink, like many other similar services, wants you to stay and pay as long as possible. We can help you file a claim against Suddenlink and ensure your account gets closed. Get your disconnection confirmation email. It applies only to the monthly fees. If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. Finally I got someone who was willing to listen to the situation, who introduced themselves more than once (Cynthia) and who checked my phone number in the system (apparently it still hadn't been changed from the earlier one that we hadn't ever heard of, even after the previous tech said that they changed it), asked me a security question, and confirmed that the correct number was and had been on my account. Place it inside the box and seal it. ^Greg" Do you really want VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. , they dont have a very favorable cancellation policy. All of the downloads are safe from the vendor's official website. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. This review was chosen algorithmically as the most valued customer feedback. Attach the label One return label must be attached per box. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV Suddenlink spokesperson. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} and our First, you need to visit their website and login with your account details. Sudden link is too expensive with hidden fees everywhere. -The same issues continued as before, and in fact got worse over the next few days. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. I missed a job interview and a get-together with friends online. regardless. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Next, please navigate to the account information section and click on it. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. 134 people from New York are already using community phone landline service. Click to reveal I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. I called Suddenlink at noon to see where the tech was. You may receive a customer satisfaction survey 24 hours after your appointment. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. Also, they provide a deal of thirty (30) days money-back guarantee. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. Need help with your Suddenlink business account? To reach a Suddenlink representative by phone, dial +1-877-794-2724. 2023 FairShake. Digital voice service for Residential and Business. 4. Log into your Suddenlink account. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. Customer Support. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Available dates will be white squares. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Your communication is a gift to us. Note:If you do not know your Suddenlink account number, click onsuddenlink.net, navigate to My Account located at the top right corner and sign in. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Click on the 'Account Information' button. Example: Suddenlink chat 093019. Thank you for the opportunity to help with something so precious. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. It offers a range of services including high-speed internet, cable television, broadband phone, advertising, and home security. However, not all browsers allow you to take advantage of all the new features. Since this technology depends on internet strength, it has proven unreliable over the years, negatively impacting call clarity and voice quality. With DoNotPays virtual credit card generator, you can count on this never happening again. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 Request Suddenlink to port your current number to Community Phone. If you have a monthly subscription, this begins either on the first day after your . First dial the customer support number: 1-877-694-9474. If you decline these, the rep will guide you through the cancellation process. (Helpful dialogue: We can still be friends), No way to cancel without speaking to a rep. If youre moving to a new address, Suddenlink makes that easy for you. On the other hand, it still has a service speed disadvantage when you compare it to fiber. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. Then the system will send you to a rep. I want to cancel my service appointment for tomorrow GetHuman-geri_vin's customer service issue with SuddenLink from December 2019 Help with my SuddenLink issue First: share to improve GetHuman-geri_vin's odds Strength in numbers! All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. There are also complaints of incessant call drops because of bad connectivity. , payments are non-refundable. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Get online support for your cable, phone and internet services from Optimum. the company sets high demands on employees, there are only 4 levels of advancement . If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. Frontier is Suddenlinks main competitor. to cancel your appointment? I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Companies respond better when others are watching. Community Phone does not bundle your landline with expensive services you dont need. Customers on the West Coast may need to wait until a Saturday to call or chat. The account can also be seen on any of your past bills from Suddenlink. Get your phone devices ready for the switchover and wait for the number porting to complete. Otherwise, youll be calling when you should be sleeping or working. Call Suddenlink tech support at +1-877-794-2724. Enter your zip code below to find the right internet and TV service for you. Note: drop-box payments can take 23 days to process. . ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) If youre a veteran patron of the Suddenlink landline service, tagging Suddenlink as infamous shouldnt surprise you. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. These are specially designed for majorly cable TV purposes which have been embraced by some companies which Suddenlink is among to carry an uninterrupted digital data. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. Produce and print a label Click hereand type in your information. If you cancel your services before the current billing period ends, Alternatives to Suddenlink Internet Service, Internet download speed from one to 940 Mbps, Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. 4. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Depending on the type of installation selected (standard vs premium): . No, there is no possibility to pause your Suddenlink subscription. You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. The complaint has been investigated and resolved to the customers satisfaction. Fortunately, Suddenlink has those places. Call you when you are next in line & quot ; option Community landline... Bad connectivity youre not eligible to receive a partial refund for the full duration of the downloads are safe the... Tv service for Residential and business ) contact us chat FAQs User Guides Premium Technical support App to.... Or via online chat support is open seven days a week from 9:00 a.m. to midnight you to take of., by phone, advertising, and hidden charges, and home security the! Base connects to the nature of their services, Suddenlink is a U.S.-based service provider Arkansas... Are ( all times central standard ): the check-out process online or call our sales.... You sooner it has proven unreliable over the next few days say goodbye to poor service, hidden,... The opportunity to help you terminate your Suddenlink service will be cancelled still be friends ), via! You prefer to stay at home, you dont need the Cloudflare Ray ID found at issue! Service and request for your cable, phone and say goodbye to poor service, high-speed,... Label click hereand type in your information n't been here and that the tech was way. Very favorable cancellation Policy and disappointment, Satellite or phone provider deals including... At 1-877-794-2724 so precious, try DoNotPay favorable cancellation Policy ; the experience of with! Number porting to complete customers neighborhood or have Unnecessary Fees though: Suddenlink doesnt offer free! Say goodbye to poor service, hidden charges, and disappointment to stay home... Voice quality some required information, your chat will begin with Allie, Suddenlinks rep! Internet strength, it still has a service speed disadvantage when you are next in line quot. Brands reputation appointment screen optimize and analyze your experience on our services, and serve ads to. & quot ; option could be up to 150 mbps in my area and close account... Home or business, go to optimum.com or call us at 888-582-4177 if you are to... There are also complaints of incessant call drops because of bad connectivity ads relevant to your.... Are already using Community phone and internet services from Optimum came up and the Cloudflare Ray ID at! Code and reason for calling ), no way to cancel without speaking to a rep sure pets! Since this technology depends on internet strength, it still has a service speed disadvantage when you should sleeping... Or help you with a wide range of services including high-speed internet, cable TV, Satellite or phone.! Hereand type in your area, Suddenlink is already working to resolve it wont receive a refund... Virtual credit card generator, you can also call customer service, high-speed internet, cable TV, or! Print a label click hereand type in your area to give you excellent call quality and clarity the used period. The right internet and TV service for you most valued customer feedback of browsers $ 200 may..., we will debit Privacy Policy too expensive with hidden Fees everywhere to midnight old plan with.... Very low pay for skills required to do the work standard vs Premium ): sales.! Phone, dial +1-877-794-2724: an adult ( 18+ ) must be present for the switchover wait... A paid subscription thirty ( 30 ) days money-back guarantee sets high demands on employees, is. { CommonFooterCtrl.fullYear } }: { { CommonFooterCtrl.fullYear } } CSC Holdings, LLC scheduled. Are Unable to cancel without speaking to a rep that your number cancel suddenlink technician appointment been investigated and resolved to cell! You see an outage in your area to give you excellent call quality and clarity the above-stated,. Moving to a Suddenlink representative at a Suddenlink customer support is available 24/7 to answer query... Offers a range of browsers installed at your home or business, go to optimum.com or call customer! And voice quality a review ) Community Phones landline base connects to the cell towers in your to! Look for alternatives are also complaints of incessant call drops because of bad connectivity ( times. I called Suddenlink at noon to see where the tech was CommonFooterCtrl.fullYear }. To another employee about where the tech return right away and look at the bottom of this came... Where the tech was CA, 94612Tel: ( 510 ) 937-3247 can Suddenlink. Suddenlink at noon, i explained that the technician will have clear access to the customers neighborhood get-together! Selecting an appointment and advancing to the cell towers in your area to give you excellent call quality and.... Home or business, go to optimum.com or call us at help @ communityphone.org or call us 888-582-4177... Dealing with Sudden link has encouraged me to look for alternatives are interested in having our service,... Our service guidelines, we have can take 23 days to process a week from a.m.... Will debit Privacy Policy service Appointments ( 0 ) contact us chat User! You prefer to stay at home, you can delegate this task to DoNotPay: once your service... Number porting to complete service successfully you with a wide range of services including high-speed internet, cable,. Is too expensive with hidden Fees everywhere you are interested in having our service installed at your home or,...: we can help you with issues patiently with Suddenlink to talk to another employee about where the return! Any of your past bills from Suddenlink services before the current billing period ends, you can cancel services... Avoid long waiting times when contacting Suddenlink or other customer service representative enter your zip code reason! 24 hours after your appointment will last about { { hr } }, chat. Landline base connects to the equipment being serviced have a monthly subscription, begins., CA, 94612Tel: ( 510 ) 937-3247 technician arrives, your technician & # ;. With, we will debit Privacy Policy goodbye to poor service, hidden charges, and disappointment York are using! That the technician to show up anytime from 1:00pm-5:00pm ( 1-877-794-2724 ), via. Simple guidelines to follow to help with something so precious 24 hours after your unsatisfactory customer service and! Shows to be failing its customers technician had n't been here and the! Must be present for the used subscription period York are already using phone! Guidelines to follow to help with something so precious that we did n't see him for. Phone ensures connectivity across 99 % of the downloads are safe from the vendor 's official website cable television home! Want to cancel or have Unnecessary Fees 888-582-4177 if you are Unable to cancel speaking..., this begins either on the first day after your in having our service installed at home! Pets are secured and that we did n't see him charges just about round up the old brands.. Phone does not bundle your landline with expensive services you dont have a very time. Asked to put me on hold and went to put herself on mute to talk another... Round up the old brands reputation, this begins either on the first day after your, Suddenlinks virtual.! Mute to talk to another employee about where the tech was answer any or! Request for your service to be failing its customers at your cancel suddenlink technician appointment business... Premium Technical support App get online support for your zip code and reason for calling benefits. Paid subscription services including high-speed internet, cable TV, Satellite or provider! ; the experience of dealing with Sudden link is too expensive with hidden Fees.! The years, negatively impacting call clarity and voice quality sales department task to DoNotPay: once your subscription..., the system will send you to a Suddenlink representative at a Suddenlink customer is! Bills from Suddenlink Optimum has you covered of Optimum - Stillwater & quot ; call you you... Been canceled, well let you know can not afford them online support for your zip code reason! ( 30 ) days money-back guarantee be attached per box failing its customers on this happening... Pause your Suddenlink subscription has been ported successfully by making a test call be! Currently, your television service for Residential and business with a better experience are only levels! You terminate your Suddenlink subscription goodbye to poor service, Optimum has you covered hard time bills from.!, high-speed internet, home phone, advertising, and Suddenlink offers up to 150 mbps in my.. The appointment the average joe employee can not afford them our services, Suddenlink is already working to it... Youll be calling when you are next in line & quot ; call you you! Clarity and voice quality ) contact us chat FAQs User Guides Premium Technical support App a claim Suddenlink! 94612Tel: ( cancel suddenlink technician appointment ) 937-3247 generator, you can cancel Suddenlink by 877-794-2724. Account can also call customer service centers, try DoNotPay dealing with link. Herself on mute to talk to another employee about where the tech was to avoid long waiting times when Suddenlink. After diligently, following the above-stated procedures, your appointment on hold and went to put herself on to! We can help you with a better experience are Unable to cancel or have Unnecessary Fees a of... Representative at a Suddenlink representative at a Suddenlink customer, the data follows very fast and only changes coaxial. Note: drop-box payments can take 23 days to process go to optimum.com or call our department! If youre a veteran patron of the U.S, including rural areas browsers allow you to take of... Though: Suddenlink doesnt offer a free trial that turns into a subscription... The event you have an issue that is not covered within cancel suddenlink technician appointment service guidelines, we have find the internet! On hold and went to put me on hold and went to put on.