If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. Action Required Initially you will receive a check for your child support payments. You may contact their customer service at 855-462-5887 free of charge, four times a month. Pros 1) upon opening the app, your balance is immediately shown. What if Ive moved since I received my first EPC card? You can use your card anywhere that MasterCard is accepted for purchases. Why did I get a go2 bank card in the mail? NOTICE Your debit MasterCard . I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. Press 3 if you have not received your card and need assistance. You can obtain this information through the Voice Response System (1-. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. This is a change for all debit card users. Safety starts with understanding how developers collect and share your data. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. When should I expect my new Way2Go Card to be mailed to me? I don't understand what the issue is. Go Program Way2Go Card mobile app. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. Always know your balance so that you not be charged an ATM overdraft (denial) fee. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. is all very user friendly and easy to find these options. If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. To get cash without being charged a fee, use any MoneyPass ATM. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. No. No one will be able to use your card once you report it is missing. Now to deal with the $150 worth of unauthorized transactions on the account. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. Customer service toll-free number to answer questions and obtain your balance. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Does the new card have any fees I should be aware of? Access to your funds anywhere Debit MasterCard is accepted. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. It is important to keep track of your balance. There is no charge for this service. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Way2GoCard - Mississippi Department of Human Services Economic Assistance Eligibility Mississippi Debit MasterCard (ePayment/Way2GoCard) What is a TANF Protective Payee What about my TANF Protective Payee? It has taken up to 6 days when transfer was requested day before a holiday weekend. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. If you do not receive your card by September 23, 2021, we may not have your current address. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Reminder: You may use your card surcharge-free at all MoneyPass ATMs. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. To unlock your card, you may call Customer Service. Listen closely to the IVR and follow the instructions to report a card lost or stolen. You may also go to GoProgram.com and create a secure online access point for your debit card account. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. When prompted, choose Lost or Stolen from the automated menu. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). No. You must be sure to keep your address updated with your child support agency. How does the debit card (ePayment/Way2Go Card) work? Where can I find an ATM for my Way2Go Card? Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. GoopOnYaGrinch 2 yr. ago. The PIN is very important and should be memorized or kept in a safe place. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. We use cookies to ensure that we give you the best experience on our website. How long does it take to get your Way2Go card? Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. . If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. It may be that you have moved and the address the child support agency has for you is no longer valid. The contact information for Bank of America is on the back of your card. Only you should know your PIN. Leading the way to wherever you want to go. How much can I withdraw from my Eppicard? It is recommended that you activate the card using a landline. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. Does the new card have any fees I should be aware of? Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. Hearing-impaired customers call TTY: 1(866) 656-5913. Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. How will I know the balance in my account? Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. Should you need to file another claim for unemployment benefits during this time. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. Any individual can apply for all of the available child support services. English| Espaol | Kryol Ayisyen. This will not change the way you receive your child support payments. If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. Once you activate the card you can track, use, and transfer your benefit payments. How do I access the Way2Go Card Services Online? Forgot User ID? What's the difference between customer service & surcharge fees? There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. It's the free, fast way to monitor your available balance and transaction activity. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! A $5.00 card replacement fee will be deducted from your account balance. Effective October 27, 2021 all deposits will be made to your Way2Go card. I especially like the sign in feature that uses a picture to identify your account before you out your password in. You will also be able to access account information at www.GoProgram.com. Once you create the secure online access point, you can opt in to receive monthly debit card statements. Link your bank to your venmo account and transfer all the funds to that account. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Transfer funds for free to your personal U.S. bank account. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. A One Time Passcode has been sent to to submit Public record request online form reference number : 3) Beyond what is already noted, getting your account information, transfer. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. How do I transfer funds from my Way2Go Card to my Bank Account? If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. Pay at the pump will no longer be allowed for debit cards. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. To sign up for Direct Deposit click here. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. What if Ive moved since I received my first EPC card? The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. 4. If you commit UI fraud, you could face a variety of serious penalties including: Prosecution by government authorities. When should I expect my new Way2Go Card to be mailed to me? Yes. Automated notification via phone or email when a deposit is posted to your account. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. $0.50 after the 3rd request (each call, each calendar month). For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Call 1-877-253-3686 to activate the card and create a PIN. The new website, www.GoProgram.com, requires users to establish a new User ID and password. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. All payments issued on or after September 23, 2021, will be deposited to your new, For Unemployment Insurance: This information is also available online at, For Child Support Services: This information is also available on the. English| Espaol | Kryol Ayisyen. You can't add money to your card and transferring money to bank account takes at least 7 business days. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. I have been using it for 6 months. Call Way2Go customer service at855-462-5887. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. Transfer unemployment benefits from your prepaid debit MasterCard directly into . $0.50 This is our fee. The PIN should never be shared, written on the card, or kept with your debit card. Way2go Card Virginia login let customer access the Government benefits official website. Possible jail or prison sentences. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. I guess if you have the possibility at all to switch to direct deposit, now is the time. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. 2 level 2 The Virginia Way2Go Card . If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. No credit check was performed, and no one filled out an application on your behalf. If you have an active Way2Go card, you may visit. * For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. If your card doesn't work, please make sure that you have money left on the card. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. Lock and unlock your card: Did you misplace your card or leave it behind at a store? For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. 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