Cookies collect information about your preferences and your device and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Glad everything worked out well for you -especially since you trashed Vikingin another thread yesterday: They already have us figured for idiots. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be available. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. 10 to 15 minutes. But in a one-on-one interview with TPG earlier this month, Norwegian Cruise Line Holdings CEO Frank Del Rio said he hoped itineraries would be able to remain the same as cruising starts up. By Refunds will be credited within 90 days, the company said. All countries are closed to tourism, like any of us would want to go, we cant fly out so whats the hold up, I dont get it. Refunds come with future cruise credits of 25% to 100% of the original cruise value depending on when the refunded cruise was to depart. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. So who knows. As of now, the 30-day moratorium on cruises ends on April 10. Very very happy with their response. We and two other couples travelling with us cancelled last Friday. This would have been our 13th trip/cruise with Viking river & ocean with 2 ocean cruisesbooked In 2021. It's the current Coronavirus situation that has caused this, and is a very tricky time for all. Norwegian plans to resume embarkations on April 12. The US state department is not relevant to any of us. While cruise deposits historically were refundable, more cruise lines have begun to offer nonrefundable deposit options. It sounds great, doesn't it? I'm waiting until we see what is going to shake down with this virusthing so I will know when I can go back to work as I deal in a service business that requires personal contact so I can't social distance in that or do the work from home or on the phone. Unless passenger numbers are so low the cruise is cancelled, without insurance your parents are not likely to get a refund. Refunded to your credit card. TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. I realize that to this point Viking has. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. The downside to a refundable deposit is that it's often not associated with the lowest price you'll find for your cruise. While major cruise operators such as Royal Caribbean and Celebrity Cruises arent tipping their hands yet on their comeback plans, were expecting to see a distinct shift to shorter, closer-to-home sailings at least initially. However, if you would prefer the alternative please call Viking at 1-833-900-0951 or contact your Travel Agent by March 25, 2020. Our money was refunded by Tuesday. LauraS will respond. Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). True, but we should look into all possibilities and let them tell us "no.". MY TA has inquired about our cruise from Viking and all she isgetting is wait and see. Additional resources for cruisers during the coronavirus outbreak: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. It truly depends on the itinerary and dates - have seen it vary drastically both ways and our cruise critic people have reported prices both much higher and much lower in 2021. Same friends on Princess booked for the first time with Viking for a March 2021 cruise and won't pay until September. Related: Some cruise ships could be laid up for months. For an explanation of our Advertising Policy, visit. read more, Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. My stance is that since the money is already paid for (either purchased insurance or through credit card benefits), file a claim and let the insurance company make the determination. Rest assured, our reservations team is currently in the process of issuing Future Cruise Vouchers of 125% of all monies paid to Viking. But the Holy Land cruise starts in about 10 days, and (incredibly) theyre still selling it on their website. We just canceled, so I havent seen our voucher contract yet. Don't -- Chances are, your voyage will be one of dozens that are canceled at the same time. On my recent cruise on Anthem of the Seas in Norway, the ship left at 3 pm. Improve earnings, maximize rewards and track progress toward dream trips. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Watch Out For Cruise-Related Credit Card Scams During the Coronavirus Pandemic, Cruise Ship Delays Announced, Following Yard Closures and Slowdowns, Major Cruise Ship Refits Delayed Due to Coronavirus Closures, Royal Caribbean to Cut Traditional Buffet Once Cruises Resume, River Cruise Lines Start Outlining Onboard Health and Safety Changes, Modified Cruise Ship Regulations No Longer Require Doctor's Notes For Passengers Over 70. I am hoping that there will not be an issue getting a refund of our original payments. This post contains references to products from one or more of our advertisers. I too am anxious but I know I have to wait. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by contacting your Travel Agent by April 6, 2020. We rebooked the trip for 10/12-10/23/22. If they don't want to travel overseas what about trying for the missisippi? Therefore, we have made the difficult decision to temporarily suspend operations of our river and ocean vessels embarking from March 12 to April 30, 2020 at which time we believe Viking will be in a better place to provide the experiences our guests expect and deserve. But that might not be the case. We are confident you can weather this storm! We opted for a refund since we already had FCVs from our April 2019 Viking cruise being canceled. CruiseHabit.com was created by Billy Hirsch. We'll make an effort to keep this current, but if you learn something we don't yet have posted please leave a comment below and let us know so we can keep things current. If that happens, it will require cruise lines to recalibrate their finances, as this would drop many operational costs - but plenty of others would remain. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. When most people book a cruise, they typically choose not to pay for it in full, right then and there. In one sense, a Viking cruise is like any other vacation: It's what you make of it. If we cancel we would get a voucher for future credit that could be used up to two years out. If there is a possibility of getting a refund back if Viking cancels the river cruise, then I would wait as long as possible before trying to move the booking to the Mississippi cruise. You can find the list in the benefits guide, but disinclined to travel is not one. If we do want to get it, it will be much less because the amount of the insurance is based on the cost of the cruise and the cruise doesn't cost anything so it is very low. 19952023, The Independent Traveler, Inc. What happens to paid excursions when Viking cancels a cruise. We are not interested in finding out how things go on those huge ships. If you take the cash, you'll have access to a world of opportunity. CC Help Jenn Will other lines follow? If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. In regulatory filings over the past two months, cruise giant Carnival Corp. has said it was burning through $1 billion a month. It is a risk because you will not know if insurance will pay until after the cruise is cancelled and a claim is filed. When you visit this site, it may store or retrieve information on your browser, mostly in the form of cookies. We'll run a soft credit check to find special offers, but it wont affect your credit score. Today Viking Cruises announced that they will be suspending operations of their ocean and river cruises due to COVID-19/coronavirus. "Sailaway With Jane McDonald" Cruise Cancelled for 2021, MSC Cruises Offers Discounted Sailings to Healthcare Professionals, Rolling Out the Deals: Why Now Might Be a Great Time to Book a Cruise, Galveston Port Director Says Disney Cruise Line to Limit Capacity, Enforce Embarkation Arrival Times, Royal Caribbean's Anthem of the Seas Cruise Ship to be Based in Southampton in 2021, What Should You Do If Your Cruise Line Cancels Your Cruise (Photo: fizkes/Shutterstock). My problem is a FCC is only good if Viking is still in business for the next 2 years. The agent, Wayne Crabb, was working from home and he was fabulous! In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Currently, there are no blanket cancellations for Carnival cruises. Best of luck in receiving your refund, I think you made the best decision. Powered by Invision Community. Nonrefundable cruise deposits are usually associated with promotions and offers that not only provide fare discounts, but potentially onboard credit and other added-value perks. And you cant file on insurance since its not officially cancelled. How long does it take to file a claim? We will stand by our guests, employees and partners in these challenging times and hope that they in turn will stand by us. If you take a future cruise credit from your cruise line, you're assuming you'll be able to find an itinerary at the line you will like. 19952023, The Independent Traveler, Inc. Help requested: Cancelling a Viking Cruise. Learn more. I am sure you recognize that COVID-19 has made travel exceedingly complicated. All programs will be modified to . The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. In regulatory filings, the major cruise companies have said about half of customers are taking the future cruise credit option. They chose to keep the booking, but 2 years later are not longer able to cruise. What about other regulations that cruise lines have had to follow? We hope they can make it through this. Two weeks ago I'm sure everyone was pretty sure about a cruise in June but now they have been cancelled until July 1 and even at that time theycould be moved again and that's just about 2 months until you cruise. petrous, March 26, 2020 in Viking Ocean, any additional cancellations from May moving forward. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. That puts it as the first cruise after their cancellations. Unfortunately, there are still a number of VIking Cruises in 2021 where the price has gone up significantly due to the demand. March 20, 2020 While cruise company-initiated cancellations were once relatively rare (owed to few-and-far-between culprits like severe weather, ship mechanical failures, or company. Some lines are offering even more. Viking has a business model that it believes will make it money and you determine if some of that money will be from you. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.gov.uk/foreign-travel-advice/ukraine, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the . If you used a travel adviser, have them handle the details on your behalf -- though be aware that many agents are as overwhelmed as the cruise lines are at this moment, and rebooking, refunds or future cruise credits may take some time to be issued. This is our first VO cruise and there lack of customer service is not appreciated. "Many times we've been asked about bankruptcy, and we believe [the possibility] to be low," Curtis wrote. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Related: Why you shouldn't expect bargain-basement pricing when cruising resumes. Enrollment required. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. In the wake of the terrorist attacks of Sept. 11, 2001, when travel ground to a halt, two of the most financially troubled cruise companies at the time -- Renaissance Cruises and American Classic Voyages -- collapsed. Passengers have until Dec. 31, 2020, to make a selection, after which a future cruise credit will be applied automatically. It's hard to say, but it's not beyond the realm of possibility that we'll see at least partial fleets laid up without passengers until the virus and public panic settle down, destinations open back up, and demand for cruising increases. You each determine what your own personal price to value ratio is and probably act accordingly. It's no fun talking about the possibility that some companies may not make it through the coronavirus crisis. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. The company first paused operations on March 11. Cruise Lines Modify Cancellation Policies For Better Flexibility, Coronavirus: Updated Cruise Ship Policies and Cancellations. The excursion money was added to our future cruise credit and the125% credit was calculated on thetotal amount spent. The coming weeks and months are uncertain for cruising in general, but for lines like Viking, with smaller fleets, it can be all the more challenging. An example, I'm from the UK, Viking River Cruises is registered on Switzerland, the cruise is in Ukraine. Get a No-Obligation Quote from a Great Agent. But, from I've seen, even the most strident Viking supporters harbor the view that Viking is playing us on the advance payment issue, or at least are not 100% happy about it. Maybe other places as well, I'm not sure. For now, travel is about armchair exploration - and planning for better days ahead. Have more questions? What are the pros and cons of a refundable cruise deposit? Video: Margaritaville at Sea Paradise: A Blast or a Bust? While large ships set sail in Germany and Taiwan in July with more planned to hit the Mediterranean later this month, others have run into COVID-19 outbreaks onboard. (Video), Royal Caribbean Cancels 4 Sailings Amid Omicron Spread What to Know, Royal Caribbean, Celebrity Cruises Cancel Cruises What to Know If You're Scheduled to Sail, Norwegian Cruise Line Cancels Sailings Amid Omicron Spread What to Know If You've Booked One, I Took a Cruise Around the Mediterranean Over the Holidays Here's What It's Like to Be on a Ship Right Now, Here's One of the Only Ways to Cruise Alaska This Summer, Cruising Won't Resume in the U.S. Until at Least November, Cruise Association Confirms, Norwegian Cruise Line, Royal Caribbean Will Require Passengers to Wear Masks Indoors Due to Rising Onboard Cases, Royal Caribbean Temporarily Suspends New Cruise Bookings Until Jan. 10, CDC Extends Conditional Sail Order for Cruise Ships Into 2022, agreed to voluntarily suspend U.S. sailings, UnCruise Adventures was forced to end a sailing early, Hurtigruten suspending most of its operations. 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