1. Superdry brings you distinctive and. % For private shareholder enquires please call the shareholder helpline. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. They have another 14 days to return the goods once theyve told you. Please ensure items are in their original condition. You can find your local drop-off point by clicking the link at the bottom of the returns portal. These include cosmetics, fragrances, swimwear, and underwear. Dont worry we wont send you spam or share your email address with anyone. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. No, you cannot return a vintage item back to the store. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. a free delivery in the UK mainland, plus the usual free returns. Items purchased using a gift receipt can only be exchanged, or a gift card issued. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Sit back and relax while we do the work. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. Further, you will be asked about which product you wish to return. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. endobj So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. Enter your full order number, including any text, in the designated box (e.g. Ensure that there are no cosmetics on your item while returning it. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. Find the Chargeback Instantly product on DoNotPay. Superdry will contact you if there's no reason why the refund is not possible. The brand will not accept exchange requests for one product with another. Dont include personal or financial information like your National Insurance number or credit card details. Superdry follows a '30 day no questions' asked return policy online. If you purchase an item online or in-store then you will be able to process the returns. Gift Vouchers only valid for purchases on www.superdry.co.za. B+=u9~y_ *RQlQvqz@4~zn0L C Original Proof of Purchase must be presented for a Return or Exchange. Ends 4 Days 08:18:51. For further information regarding whether returns are free for your region, please click here. Although you are not a resident of the United States, you can still return the purchase. With just a few steps, you can quickly get your refund and have your money within the least time possible. Your email address will not be published. 'Q4qW;^;do VwEv Returns can take up to 10 working days to process from the date they arrive at our warehouse. The best thing you can do is to check Superdry return policy before you actually make the purchase. You can find your local drop-off point by clicking the . Open Search My Account Wish List 0 0 items in your basket ENJOY FREE SHIPPING WITH MIN. Standard returns. Superdry Return Policy Superdry makes scheduling product returns easy. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. 0QVT{R'[vyc' Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. <> x\Ys~w! Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. 27 - 30 Mar Up to 55% off. 3. We use cookies to improve your experience on our website and to show you personalised content. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Your email address will not be published. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Make sure the product is in sellable condition. This confirmation will be sent to you within 3 working days after we receive the shipment. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. Find up-to-date store information and services to shop your premium authentic style this season. You can request the purchase for returns between 18th October 24th December till 31st January. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Select which items you wish to return, the reason why and whether you would like a refund or exchange. All Superdry . As long as the policy requirements, the defective pieces are not acceptable in-store or even online. Only a few Superdry stores sell vintage products. Enter your full order number, including any text, in the designated box (e.g. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. 2. We also use cookies set by other sites to help us deliver content from their services. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. 8080 872 872 10:00am to 7:00pm IST, operational every day. 2. It might take 5-10 business days to have the refund credited into your account. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. Superdry: Authentic Premium Style \| Men's & Women's Clothing Read more about consumer protection from unfair trading. It will help you with easy returns and exchanges. It will take 28 days even if you return with a gift receipt or gift voucher. Expect to hear from them once they've received your request. We ask you to take reasonable care of the goods you purchase while they are in your possession. 6. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Superdry Environment Policy. I acknowledge I have read and understood Superdry There are certain exclusions that you have to keep in mind. Enter the order number, postcode, and email, and select proceed. To return online purchases please use https://superdry.returns.international to create a return label. The full list of steps to take can be found here. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. You can find your closest Superdry store by clicking here. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. The customer can still reject the item after its been repaired or replaced. We'll send a return slip to you. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. ;jClk)( Mao^caI0ha} T: 0870 889 3102 Further, you will be asked about which product you wish to return. As soon as they complete the process, you will get an email. We have helped over 300,000 people with their problems. Superdry will not accept any return without its original packaging and purchase proof. Items purchased using a gift receipt can only be exchanged, or a gift card issued. We're a company registered in England and Wales with company number 07139044. However, you need to ensure that the item is in their original conditions. Discover the latest trends in menswear & womenswear at Superdry US. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. Reporting & Policies - Superdry. Save my name, email, and website in this browser for the next time I comment. Mens Womens; My Account Wishlist; My Account Wishlist. Discover the Consumer Refund Service and what they can do for you. SUPERDRY_12345678). 2. 1. SUPERDRY_12345678). Sales of this kind are known as distance selling. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Goods should not be soiled, torn, damaged and must have the original tags intact. Well send you a link to a feedback form. Free shipping for many products! 5. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. 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Insurance number or credit card details - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 20:00! Wont send you spam or share your email address with anyone returns and exchanges the Superdry return policy.! In their original conditions to you within 3 working days after we receive the shipment Superdry... Have up to 55 % off Account Wishlist please note due to hygiene reasons, we are unable to any.